If you ever encounter a problem with your website and are unable to cope with it yourself, ask the hosting provider’s client care staff to help you get the site back online. A swift resolution would be the best scenario, but a lot of hosting companies respond within twenty four hours and even more, all the more so if you’re doing business with a hosting reseller. Even if the problem can be fixed swiftly, your site may not function correctly or may not be accessible at all for a lengthy period of time, so you may lose prospective clients because it is pretty unlikely that anyone would eagerly revisit a website that is faulty. With this in mind, you ought to make sure not only that you can get in touch with your hosting company, but also that they can reply and help you in a well-timed manner. If an application update doesn’t proceed as planned or if you delete something by accident, for instance, the website should be fixed speedily in order to prevent extended downtime.

One-Hour Response Guarantee in Cloud Web Hosting

With a cloud web hosting from us, you can just forget about waiting around for hours on end, or even one whole day, to get a response to an email or a client support ticket. No matter when you contact us, we’ll respond to you within maximum sixty minutes with any technical and sales inquiries you may have. The fact is, our actual reply time hardly ever exceeds twenty-thirty minutes. Since we are available 24x7, you’ll always get support in a well-timed fashion and we realize exactly how crucial that is in the electronic age. Shortly after you contact us, we will respond to your enquiries. In case you bump into any technical issue, we’ll tackle it on your behalf, or we will provide you with all the necessary information if there is something that you have to do on your end.

One-Hour Response Guarantee in Semi-dedicated Hosting

With a semi-dedicated server plan from our company, you can take full advantage of our hyper-fast support service. You will receive an answer to any support ticket submitted via the web hosting Control Panel or e-mail sent to our tech and customer support team in less than 1 hour. The response time is guaranteed and it’s valid regardless of the matter – billing or technical. Often, it takes far less time to examine and resolve a problem. We’ll give you more details if the solution entails something that needs to be done on your end. If you touch base with us during weekends or official holidays, the response time will be the same and because of the fact that our support team will be at your disposal 24-7, you will get prompt help for virtually any billing, general or technical issue irrespective of the hour at which you contact us.