If you’ve bought a hosting package and you’ve got certain inquiries about a concrete function/feature, or in case you’ve stumbled upon a certain issue and you need help, you should be able to touch base with the respective customer support team. All web hosting providers deploy a ticketing system no matter if they provide other methods of contacting them aside from it or not, since the most efficient way to solve an issue most often is to open a ticket. This model of correspondence makes the responses exchanged by both parties easy to track and permits the client care staff members to escalate the situation in the event that, for instance, a sysadmin needs to become involved. Most often, the ticketing system is not directly connected to the hosting space and is part of the billing account, which goes to say that you will need to use at least 2 separate accounts to get in touch with the tech support staff and to actually manage the hosting space. Incessantly signing in and out of different accounts could often be a burden, not to mention the fact that it takes quite a bit of time for most web hosting providers to process the ticket requests themselves.

Integrated Ticketing System in Cloud Web Hosting

With a cloud web hosting from our company, you’ll never need to log out of your account. Our ticketing system is integrated into the Hepsia Control Panel, which is used to manage your entire online presence. You can easily access any trouble ticket whilst browsing through your website files or configuring different settings. The ticketing system is being strictly monitored 24x7 by our technical support team members and the ticket response time is maximum 1 hour, but it seldom takes more than twenty minutes to receive support. In contrast to some hosting providers, we don’t charge extra for using the ticketing system, so you can get in touch with us as often as you want and request information in regards to any billing or technical problem. Moreover, you can read a selection of help articles, which will help you solve the most commonly met complications on your own.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia Control Panel, which is included with all our Linux semi-dedicated hosting, was developed with the belief that you should be able to manage everything related to your account from one single place and the trouble tickets aren’t an exception. Our ticketing system is incorporated into the Hepsia Control Panel, so, in case you have an enquiry or chance upon a challenge, you can get in touch with our support staff representatives right away without needing to go through another interface. You can browse through your web files or check different settings within your account whilst sending a new ticket or reading the reply to an older one. If you have a vast number of tickets and you want to track down a specific one, you can use the smart search box, which is available in the Help section. We’ll make sure you receive a reply in no more than 1 hour irrespective of the nature of your query or problem.