The accessibility to the customer and tech support that a cloud web hosting company provides will tell you a lot about the services which they provide too. In the event that you are allowed to use just e-mails and / or tickets, you have almost certainly come across some reseller and not the actual web hosting provider. When this is the case, you'll have to wait for a few days so as to get an issue resolved since the reseller may not be checking their communication on a regular basis or they may have to contact the real web hosting company for further help. If the supplier offers you several options for communication with quick response time that are available at any moment, they're almost certainly the top provider, not just a reseller. Therefore you'll enjoy timely assistance and quality support since they'll have direct access to the servers where your account is. No matter what the trouble - technical or sales, it is generally better to have the option to get in touch with your web hosting company directly by using your favourite way of communication.

24/7 Customer Support in Cloud Web Hosting

All our Linux cloud web hosting offer you 24/7/365 pre-sales, customer and tech support, so regardless if you're inquiring about our website hosting services well before you make a purchase or you are an existing customer and you have a question or a issue, you're able to contact us at any time, which includes weekends and holidays. We have many channels to get in touch with us - several phone lines around the globe for your convenience plus live chat support for pre-sales, billing and basic questions; email messages and support tickets for more complex matters or any troubles which need additional time to investigate and resolve. Unlike various other website hosting suppliers, our trouble tickets have a warranted max reply time of only 1 hour, therefore no matter what your problem is, it'll be resolved in a timely manner and you will not waste days to get something fixed.

24/7 Customer Support in Semi-dedicated Hosting

We know how essential it is to receive prompt help, especially if your website is not running as it should be for whatever reason. All our Linux semi-dedicated hosting feature 24/7 customer and technical support, therefore in case anything happens, you'll be able to use a number of ways to let us know - telephone line with several local numbers around the globe, live chat, emails and tickets. The first two options are for pre-sales, billing and common matters, which means that in case you do not have an account yet, for example, you will be able to find extra information for our solutions, or we will help you with less difficult tech problems. The second two options are for strictly tech troubles or everything that is more time-consuming due to the fact that it is quicker to track the dialogue between you and our technical support crew. The warranted maximum answer time for them is merely 1 hour, the regular one - 15-20 minutes, therefore you will not have to wait for a whole day in order to get support as you may have to do with various other providers.

24/7 Customer Support in VPS Web Hosting

If you obtain a virtual private server from our company, you will be able to use a couple of different methods of communication to get in touch with our Customer and Tech Support Departments. For general, pre-sales and billing issues, we have a couple of local telephone numbers in the U.S.A., the United Kingdom and Australia as well as a live chat service. When you are an active customer and you require help with a technical issue which requires additional time to analyze or resolve, you'll be able to open a ticket from your billing account or you can send an e-mail and we'll take care of the issue and send you a reply within 1 hour. The response time is guaranteed 24/7, which includes weekends and holidays, but for many issues it takes a maximum of half an hour to get support. Our support service covers the VPS and all pre-installed software it features, so in case you'd like to have help with third-party software, you can check the optional Managed Services upgrade that we provide.

24/7 Customer Support in Dedicated Servers Hosting

All dedicated server packages that we supply feature 24/7 support through various means of communication and with a 1-hour max answer time warranty. In case you want to learn more about the packages or you have any kind of general or billing questions, you can phone one of the local numbers that we have globally or you can use our live chat service and speak with a live representative. For strictly technical problems that need assistance from a technical support person or an administrator, you can open a ticket from your billing Control Panel or you could send an e-mail message, because all of these channels are more appropriate to track a given problem. The reply time for them rarely surpasses 30 minutes, which means that you can forget all about having to wait for an entire day so as to get help. The support service is available for all of the server-related issues, which includes the pre-installed software. In the event that you'd like to receive support for third-party applications, you can consider adding the Managed Services upgrade that we provide with all plans.